Refund Policy
Return and Exchange Policy
Each item in our collection is unique and hand picked. Please review this policy carefully prior to placing your order.
Policy Overview
Exchanges: Available within 10 days of delivery. Exchange values are issued strictly as store credit.
Refunds: We do not offer refunds; all sales are final.
Exchange Eligibility
Eligible for Exchange:
Items shipped back to us and postmarked within 10 days of delivery.
Items in their original, unaltered condition (unworn, unwashed, with all original tags attached).
Ineligible for Exchange:
Items marked as Final Sale at the time of purchase.
Boots, bags, and belt buckles.
Items that show signs of wear, washing, or alteration after delivery.
Note on Store Credit: Exchange values are issued as store credit. Store credit does not expire and can be applied toward any future purchase.
How to Initiate an Exchange
Submit a Request: Email satinandspur@gmail.com as soon as possible after delivery. Use the subject line "Exchange for Order #[Your Order Number]" and specify the item you wish to exchange.
Await Instructions: We will respond within two business days to confirm your exchange.
Ship the Item: The item must be shipped back to us and postmarked within 10 days of delivery. Return shipping costs and logistics are the responsibility of the customer.
Processing: Once we receive and inspect the item, your store credit will be issued to the email address associated with the original order. Please allow up to 3 business days from receipt for processing.
Return Address
Satin & Spur
6516 Wahl Rd
Freeland, WA 98249
Questions
For inquiries not addressed in this policy, please contact us at satinandspur@gmail.com. We will respond within two business days.
