Refund policy

Return and Exchange Policy

Each item in our collection is unique and hand picked. Please review this policy carefully prior to placing your order.

Policy Overview

  • Exchanges: Available within 10 days of delivery. Exchange values are issued strictly as store credit.
  • Refunds: We do not offer refunds; all sales are final.

Exchange Eligibility

Eligible for Exchange:

  • Items shipped back to us and postmarked within 10 days of delivery.
  • Items in their original, unaltered condition (unworn, unwashed, with all original tags attached).

Ineligible for Exchange:

  • Items marked as Final Sale at the time of purchase.
  • Boots, bags, and belt buckles.
  • Items that show signs of wear, washing, or alteration after delivery.

Note on Store Credit: Exchange values are issued as store credit. Store credit does not expire and can be applied toward any future purchase.

How to Initiate an Exchange

  1. Submit a Request: Email satinandspur@gmail.com as soon as possible after delivery. Use the subject line "Exchange for Order #[Your Order Number]" and specify the item you wish to exchange.
  2. Await Instructions: We will respond within two business days to confirm your exchange.
  3. Ship the Item: The item must be shipped back to us and postmarked within 10 days of delivery. Return shipping costs and logistics are the responsibility of the customer.
  4. Processing: Once we receive and inspect the item, your store credit will be issued to the email address associated with the original order. Please allow up to 3 business days from receipt for processing.

Return Address

Satin & Spur
14485 SR 525, Suite 1
Langley, WA 98260

Questions

For inquiries not addressed in this policy, please contact us at satinandspur@gmail.com. We will respond within two business days.